Solution design process
The Five Core Elements Applied
At Lumen, we believe whole-heartedly in the famous saying from our company cultural icon, Thomas Edison, “there’s a way to do it better – find it”.
And, it is through the proper analysis of all of the options available to clients related to team composition, geographic location, work site, technology utilization and process design that is helping Lumen clients find the best way to conduct document reviews in a fast-paced, ever-changing environment.
Team Composition
Lumen’s experience has shown that the common thread in all successful projects is the proper identification of the right parties to be involved at the outset of the project and the right types of professionals to be assigned to the tasks.
Lumen has successfully delivered hundreds of projects directly with corporate legal departments, directly with law firms and in collaboration with both law firms and corporations. In doing so, Lumen has assembled the right combination of document review professionals, project managers, process engineers, quality assurance managers and IT managers to deliver projects on-time and within budget.
Geographic Locations
As the legal services marketplace continues its globalization march, it is imperative to consider a variety of geographic locations for your document review team. Lumen is constantly scanning the global marketplace allowing it to advise clients on the best value available at the time of the solution design. Lumen’s global capabilities allows it to deploy teams in the same location as the corporation or law firm, in the lowest-cost US legal market, in offshore locations or any combination thereof.
Given the rapidly evolving marketplace, it is crucial that clients explore all available options when the next project arises.
Work Site
Lumen believes that our clients must not only explore multiple geographies to assemble the team, they must also avail themselves of multiple options when it comes to providing the work space for the team that is assembled.
Given today’s technology, vast availability of high-speed internet access and fluid commercial real estate market, clients are implementing a variety of innovative work-site solutions, such as: assembling a distributed team working from home, sourcing flexible temporary office space to house a team or leveraging spacious, turn-key facilities such as Lumen’s Review Center in Michigan. And, we never overlook opportunities to deploy a team cost-effectively on-site utilizing excess office space at law firms or corporate clients.
Technology Utilization
The one constant with technology in the document review space is that it is constantly changing and no single technology platform is the perfect solution all the time. It is why Lumen has adopted a software agnostic philosophy in our document review service.
We help clients select the best platform for the project, proactively train our professionals on specific platforms and utilize numerous and various platforms that our clients have already selected and deployed. We believe in leveraging technology platforms, processes and protocols to reduce the amount of data to be reviewed at the outset. And, we believe that an IT manager dedicated to the team enhances results.
Process Design
The final core element to ensure a successful document review project is an intense focus on developing appropriate processes, project management techniques, metrics and customized reporting dashboards specific to the project.
Our Six Sigma professionals and quality assurance experts collaborate with our clients at the outset to set each project up for success. And, throughout the project, reporting rhythms and protocols are established to keep our clients informed and the project on track
read our document review case studies
